At MOKO, we love what we do, and we have fun doing it. The FAQ and Policies section of our website ensures that we, our artists, and most importantly our clients are all on the same page to provide you with the top level experience you expect and we are known for.
How do I book an appointment at MOKO?
We ask that all appointment booking is done through our online platform Vagaro to ensure that each client knows exactly what and when they are booking. If you are a new client to MOKO, You will be asked to fill out a series of forms, upload pictures of your eyebrows/service area, and pay a deposit to hold your appointment. Once you have completed this, you will see that the appointment has been requested. Each artist will then go in and personally accept the appointment after reviewing all the information provided. We make every effort to accept or respond to all inquiries within 48 hours.
Rescheduling and Cancellation
What if I have to reschedule or cancel my appointment?
We understand that life happens, and we try our very best to accommodate all of our clients. However, we ask that you please reach out ASAP with any changes that need to be made to your appointment.
At MOKO, each client books their appointment through our booking site, Vagaro. Once that time has been reserved, we require rescheduling or cancellations to be made a minimum of 48 hours before your appointment.
Late reschedules or cancellations will be charged the FULL-service amount. We require a 50% deposit when booking any appointments. We will refund your deposit if you need to cancel before the 48-hr window. Rescheduled appointments within the allowed time window will transfer the deposit to your new date and time.
Clients who fail to show up for their appointments are responsible for the full-service amount and the card on file will be charged. Please use your correct contact information when booking. We will send text messages and email reminders and may reach out with additional questions regarding your Micropigmentation service.
What if I am running late to my appointment?
We understand that accidents and traffic happen. Please plan accordingly when driving into your appointment and allow enough time to get to the studio and park. If you are going to be more than 15-minutes late, we have to cancel your appointment as we cannot accommodate you, which would negatively impact clients scheduled after you. You will be responsible for the full amount of the scheduled service.
Right to Cancel
Please keep in mind that our appointment times take about 2-3 hours. We ask that our clients be respectful of the time they reserve with the artists by confirming or canceling their appointments appropriately and providing any necessary information for the procedure in a timely manner. This includes filling out all the required forms/info prior to the appointment.
We will make every effort to reach you; however, we reserve the right to cancel any unconfirmed appointments or appointments we have yet to receive the necessary forms or information. Please use your most up-to-date and correct contact information.
Bringing Friends or Children with you
Can I bring a friend or my child with me to my appointment?
We require all clients to come alone to your appointment. We get it, this will be a fun appointment! You may want to bring a friend or family member for moral support or to accompany you on the drive, however we do not allow them to be with you in the studio. Our artists need to be focused and it can be very distracting to us which can result in us not being able to do our best work.
Children are not allowed in the studio, under no circumstances. This is both for safety purposes and mandated by the local Board of Health and our insurance company. Appointment times are long and there is dangerous equipment in the studio for children to be around. Please find child care prior to your appointment.
Direct Communications / Social Media
MOKO is a collaboration of artists. Please be respectful of our time on and off of work. We ask that no direct messages be sent via instagram in regards to appointments or questions. All client communications need to be made through email (with either the artist or the studio). Please text message or call MOKO directly.
Right to Refuse Service
Although it is extremely rare, we reserve the right to refuse service for any reason but especially for the following:
- Undisclosed medical/skin condition (including sunburn/suntan)
- Under the influence of drugs or alcohol
- Any client deemed inappropriate for safety reasons
- Any behavior that might compromise our ability to work safely and comfortably toward the desired results, or might disrupt other clients
Do you do consultations?
We don't do separate consultations for brow & lip micropigmentation services. At the appointment, the artist will discuss expectations, shape, style/technique, and come to an agreement with you before beginning the service. We do do consultations for Scalp Micropigmentation.
Some clients have naturally fantastic brows and still feel this service is for them! Whether or not you "need" or simply want micropigmentation is a matter of opinion and is a personal decision. We make it a point to let you be in control of that choice.
If you are unsure, we would suggest doing a bit more research on the cosmetic tattoo process, or starting off with a shaping & tint as this will give the appearance of fuller, more defined brows, but is temporary and will last about 4-6 weeks!
You can visit our Instagram for pictures of our work. The artist’s Instagram will also be linked in our bio! @mokobeautystudio
Frequently Asked Questions
These are the most commonly asked questions about our Micropigmentation services.
What is Micropigmentation?
Micropigmentation is the process of implanting pigment into the skin using a needle. This is described as the art of cosmetic tattooing, and all techniques fall under Micropigmentation. These could include: Microblading, Combo brows, Powder brows, Shaded Brows, Nano Brows.
What is Microblading?
Microblading is a technique used to create tiny hairstoke-like cuts in the eyebrow to enhance each client's shape. A disposable hand tool is used with a nano blade dipped in pigment to create a tiny, crisp stroke that mimics the hair, this being the end result. This is our most natural technique. Microblading is a semi- permanent procedure and typically lasts 2-3 years.
What are Combo brows?
Combination brow is a technique that uses microblading (see above) and soft shading/powder. Once the microblading strokes are done, we go in with a manual pen machine and nano needle to pixelate the skin. The end result is a soft powdered finish that defines the eyebrows and gives them more definition.
How do you choose which technique is best for me?
At the beginning of your initial appointment, we will asses and choose a technique based on a number of factors: age, eyebrow goals, skin elasticity, skin complexion, amount of hair present, thickness of the hair, and medical conditions. Individuals with young, normal/dry skin are best candidates for Microblading. Individuals with combination/oily or agin skin are better suited for Combination Brows.
The MOKO Process
At MOKO, we pride ourselves in using techniques to provide the most natural approach to your eyebrows. We focus on ‘building a brow” over the course of the initial appointment and the follow-up appointment. Both appointments are required to ensure that your eyebrows are perfect.
What can I expect during my Initial appointment?
During the initial eyebrow micropigmentation session, each client receives a consultation on what the treatment will entail and we thoroughly discuss your brow goals and needs. We will outline the shape, which is done using a mapping process. Eyebrows are designed to create balance, structure and better frame your face. The artist will work with you to design a specific shape that best suits your individual facial features.
We do our best to remind clients that they should not expect their eyebrows will be symmetrical. It is impossible due to facial bones and muscles. If hair is present, we base the shape off of the hair to keep the eyebrows as natural as possible.
After discussing your thoughts and concerns, we proceed with the appointment. Our goal is for you to be 100% sure about moving forward with the procedure, so we won't push you into completing it if you aren't feeling comfortable. However, the client is responsible for 100% of the service amount if they decide not to move forward with the appointment.
Do I need a touch up appointment?
You sure do! To get the best results, we strongly recommend a touch up. Follow ups will add to your overall results and the longevity of your permanent makeup. After the initial procedure, we ask you to wait 12-16 weeks before attending your follow-up appointment. We schedule all follow-up appointments 12-16 weeks after the initial appointment to ensure that the eyebrows are fully healed, as going back into the skin before this time can result in scarring. We can adjust color, shape, and technique at this appointment to perfect the eyebrows as we see fit. We require all follow-up appointments to be booked at the time of the initial appointment. We give you 6 months to make your follow-up appointment, anything booked after 6 months will be considered an initial appointment.
When should I book my refresher appointment?
We recommend that all refresher appointments be done at least 2-3 years after your follow-up appointment. It is important to let your brows fade 40-50%. We will push your appointment out if your eyebrows have yet to fade enough. All tools and pigments have upgraded, and it is unnecessary to come right on the 2 or 3-year mark. We would rather you wait until your brows have faded and then reach out to us with pictures so that we can assess and recommend when to come. Let your brows fade! The pigment needs time to break down or it will result in blotchiness and harsh eyebrows in years to come.
Eyebrow Micropigmentation is constantly changing. We keep up with new techniques, services, and products. Depending on your skin type, there is no date for how long your eyebrows will last. So please be prepared to have them there for many years to come, take pride in your brows and keep up the refresher appointments.
Does the procedure hurt?
Our clients are very comfortable! We use a topical numbing cream prior to the procedure as well as during the procedure. This helps with client comfort and excessive bleeding.
Products used during our appointments:
Zensa 5% Lidocaine primary numbing cream, which provides a numbing sensation to help desensitize the skin.
Bowler Esthetics Comfort Candy secondary numbing which will help relieve pain, swelling and bleeding.
What can I expect after my Microblading Appointment?
After your Microblading procedure, your eyebrows appear red or swollen immediately after the procedure, but these typically subside within 24 hours. In the next few hours, the pigment in the skin will oxidize, making the brows look darker and redder than they were at the beginning. It is normal and expected that this happens. In most cases, the pigment fades by 20-40% once it has fully healed.
During the third and fourth day, you may notice some scabbing and flaking on the treated area. It's perfectly normal! Please refrain from picking or it will result in loss of pigment in those areas and can lead to scarring. You may see spots or patches on your eyebrows until they are completely healed.
Approximately 10 days after the flaking is complete, the eyebrows will appear much lighter. Over the next 4-6 weeks, the pigment will darken and return to the skin in its healed state.
It will take 4-6 weeks for your brows to heal completely. You will be able to address any pigment that does not return at your follow-up appointment. We will evaluate your retention, touch up the spots that didn't adhere, and adjust the pigment color to give you natural-looking, perfect brows that will last up to 36 months.
Medical Conditions / Contraindications
Am I good candidate for Micropigmentation?
You may not be a good candidate for micropigmentation if you have any of the below conditions.
Please reach out by email if you have any questions, [email protected]
Autoimmune: Clients with the below conditions have compromised immune systems which may greatly affect the healing process or health of the client. For safety reasons, we cannot perform microblading services on clients with these conditions.
* Diabetes Type 1 - Doctor’s note is required
* Cancer - Must be out of active chemotherapy and radiation for a minimum of 8 months
* Hepatitis B/C
* HIV / AIDS
Blood Disorders are at high risk for excessive bleeding and poor results.
* Sickle Cell
Skin Conditions: inherently cause you to be more sensitive, bleed easily, and have more dryness, flaking, or shedding. If you have any of the below on your face, you may not be a good candidate for micropigmentation services, this includes brows, eyes, and lips. We are not able to microblade over scarring, moles, bumps, piercings, or keloids.
* Severe Acne
* Severe Rosacea
* Accutane - must be off for 6 months
* Steroids - must be off for 6 months
* Keloid Formations
* Antibiotics - must be off for 2-4 weeks
Active Skin Conditions
* Cold Sores
* Pink Eye
Please review before booking an appointment.
Previously Done Work/ Tattoos
Can I book an appointment if I've had previously done work?
We require that any client that has previously done Micropigmentation (Cosmetic Tattoo, Microblading, etc.) on the area they wish to have done must email pictures to [email protected]. Pigment needs to be faded significantly before they can be done again to have the best possible outcome. We require that the pigment be about 80% faded before booking an initial appointment. If we can't achieve your goal for your brows with the existing work, we can provide recommendations on how to help the ink fade
We do not offer touch-ups or refreshers for clients with previously done work. If the brows are not significantly faded, we will always recommend waiting or having removal services before we can do an initial appointment.
Pregnancy, Breastfeeding, and Miscarriages
We cannot perform the procedure on any client who is pregnant or breastfeeding. This is due to unknown complications and risks associated with the procedure.
How long do I wait after pregnancy or breastfeeding to get Micropigmentation?
We recommend once each client has given birth or finished breastfeeding to wait an additional 4 months. This allows for your hormones to rebalance and helps us and you to have the best results possible.
*This also applies to all miscarriages and terminated pregnancies*
Can you remove unwanted pigment from previously done work?
We offer permanent makeup removal services using the BotchedInk Treatment Process. BotchedInk is a gentle saline solution used to remove permanent makeup, microblading, and scalp pigmentation. The ingredients in the solution are designed to promote blood flow, pushing the pigment to the surface and out of the skin, and promote quicker healing. The formula is close to the skin's natural PH level to reduce discomfort and pain.
How many sessions will I need?
Removal, similar to micropigmentation, is a multi part process, so typically clients will come in for multiple sessions, depending on their needs. The results will depend on how much pigment is in the skin and how deep the pigment is.
What is Scalp Micropigmentation?
Scalp Micropigmentation is a non-invasive, cosmetic tattoo treatment used on individuals who have thinning hair or hair loss. This procedure will create a look of tiny hair follicles. It helps restore the clients look of fuller hair. During the procedure, a tiny micro-needle is used to deposit pigment into the scalp. Whether you want the look of fuller hair, your hairline is receding or you have gone completely bald, this procedure can help you! Our artist Stelios offers scalp micropigmentation consultations and appointments.
Sun Burn / Tanned Skin
Can I get a Micropigmentation service if I have a sun burn?
As your skin exfoliates from sun damage it may take the pigment with it causing poor results. If clients arrive to their appointments with a sunburn or tan, We may be unable to perform the service and the client will be responsible for the full service amount. Please avoid tanning and sun exposure at least two week prior to your appointment and during the healing process.
Once your brows are fully healed, we recommend that you apply SPF in the brows regularly to avoid fading and preserve the brow’s vibrancy.
Eyelash & Eyebrow Growth Serums
Can I use eyebrow growth serums before my procedure?
In order to stimulate growth, these serums increase blood flow to the region, which causes excessive bleeding and poor results. Please discontinue for at least 3 months before an appointment.
The use of Latisse® must be discontinued at least 3 months prior to your eyeliner procedure (it creates an inflammatory response, causes excess bleeding and prohibits the eyeliner from healing well).
The use of Revitalash or other Lash enhancement serums must be discontinued 2 weeks prior to and eyeliner procedure.
Laminations & Brow Shapings
What are Laminated Brows?
Clients who get Brow Lamination services done, please understand that laminations soften the hair to create a “fluffier” eyebrow look. If you do not want this look done with your micropigmentation then please refrain from getting a lamination done at least a month prior to your appointment.
If you are looking for a fluffier look please get lamination done 2 weeks prior to appointment. After Micropigmentation please wait 6-8 weeks to start laminating your eyebrows again.
Eyebrow Shapings include tweezing, waxing, threading, sugaring. Please get all eyebrow hair removal services done at least 2 weeks prior to your appointment.
Please do not come to your appointment with freshly tinted, dyed, or henna on your brows, We will be unable to do the appointment and will send you home and you will be responsible for 100% of the service amount.
All Permanent Make-up Procedures require Multiple Sessions
An initial application is incomplete until after a follow-up appointment, which must be scheduled approximately 12-16 weeks after your initial appointment. There is an additional cost to your follow-up appointment and is not included in your initial appointment cost.
While your skin heals, please be prepared for the color intensity of your procedure to be significantly larger, sharper, brighter, and darker than what is expected. This is a normal and expected result of the application and healing process. The micropigmentation healing process will take a number of days to complete, depending on how quickly the outer layer of your skin exfoliates and new skin regrows to take its place.
Since delicate skin or sensitive areas may swell slightly or redden, some clients feel it best not to make social plans for a day or two following any procedure.
Please ensure you have read all of our Micropigmentation Service Policies and FAQ prior to your appointment.
What are the ingredients in the products that you use?
We have listed out the products and ingredients we use below. If you have a lot of allergens or highly sensitive skin, w suggest connecting with your doctor before making an appointment!
- We use the Brow Daddy pigment collection. Click Here to view the product information.
- All of the needles/blades we use are stainless steel & single use only.
- Before and during, we use Lidocaine and Epinephrine for numbing.
- Before, during, and for aftercare, we use INK OIL SOAP containing castile oil and essential oils which are all natural
What ingredients are in the Aftercare Balm & Lotion?
Organic Sunflower Oil, Organic Beeswax, Virgin Shea Butter, Coco Caprylate/Caprate, Arnica Extract, Chamomile Extract, Virgin Organic Coconut Oil, Organic Argan Oil, Organic Tea Tree Oil
Purified Water, Sunflower Oil, Cetearyl Alcohol, Vegetable Glycerin, Arnica Extract, Chamomile Extract, Virgin Organic Coconut Oil, Benzyl Alcohol, Dehydroacetic Acid, Organic Jojoba Oil, Organic Argan Oil, Vitamin E Mixed Tocopherols, Rosemary Oleoresin, Grapefruit Seed Extract
Precare / Aftercare Instructions
Precare & Aftercare are extremely important to ensure the best possible results. Please review carefully.
Eyebrow Micropigmentation Precare
-We ask that you please refrain from coming to your appointment with freshly tinted, dyed, or hennaed brows. You'll have to pay 100% of the service amount if we can't fulfill the appointment.
-You shouldn't tan or expose yourself to the sun 14 days before and after your procedure. Sun damage acts as an exfoliatent for the skin, ultimately taking the pigment with it. In the event that you show up with a tan or sunburn, you'll need to reschedule and your deposit will be forfeited.
-Avoid scheduling this procedure within two weeks of a water/sun vacation. After the procedure, stay out of steam rooms, saunas, hot yoga, swimming pools, etc.
-No Botox, fillers, chemical peels, microdermabrasion, facials of any sort for 2 weeks before and after. Injections (Botox, Radiesse, JuveDerm, Voluma, etc.) must be done 2 weeks before or 2 weeks after the procedure.
-Chemical peels and laser treatments may not be done within 60 days before or after the procedure.
-Retinol/Retin-A must be discontinued 7 days prior to the procedure (It will cause the skin to bleed).
-Please stop shaping, waxing, threading or tinting at least 10 days prior. We will shape the treatment area to give you a natural look and feel. Any stray hairs will be taken during the appointment.
-Avoid any blood thinners 5 days prior and 24hrs after Do not take aspirin, ibuprofen, niacin, fish oil or vitamin E 3 days prior to procedure unless medically necessary.
-Avoid alcohol 24 hours prior & caffeine 12 hours prior. These can cause excessive bleeding and affect pigment retention.
After micropigmentation please wait 6-8 weeks to start laminating your eyebrows again.
Brow Laminations: Please understand that laminations soften the hair to create a “fluffier” eyebrow look. Lamination should not be done prior to your appointment if you do not want this look to be achieved with micropigmentation. If you are looking for a fluffier look please get lamination done 2 weeks prior to appointment.
Eyebrow Micropigmentation Aftercare
What do I do after I get my brows done?
-Blot eyebrows for the first 1-2 hours with a clean, dry tissue to remove any excess lymph or blood from the area
-Wash with soap twice a day am and pm for 10-14 days using clean fingers or a cotton round- use 1-2 pumps of soap and clean in a wiping motion, no harsh scrubbing or circular motion and rinse with cool water
-Apply a small amount of aftercare balm (less is best!) 3 times a day directly to the brow area using clean fingers or a Q-tip for 10-14 days.
-Do not pick at the brow area or scabs as they heal.
-Makeup and skincare should be kept away from the eyebrows for 10-14 days. When they have fully healed, avoid anti-aging and acne products
-Keep the area dry: no sauna, sweating, swimming etc for 10-14 days
-Keep them dry in the shower by using the shields provided to prevent direct contact with running water
-No direct sun exposure for 10-14 days. Use SPF sticks or balm after they are fully healed to protect them
-Contact your physician at the first signs of infection or abnormal swelling
-Make sure your follow-up appointment is 12-16 weeks after your initial appointment
Lip Blush Precare
If you have any history of cold sores, fever blisters, or herpes simplex, you must contact your physician. You must obtain and take the proper prescription medication to prevent such outbreaks for at least 4 days before and after the procedure.
- No Lip Filler/treatments 3 weeks before procedure (or 4 weeks after)
-No tanning/excessive sun exposure 2 weeks before the procedure (and 2 weeks after).
-Do not drink alcohol 24 hours beforehand and avoid caffeine the day of your procedure.
- No laser treatments, chemical peels, dermabrasion, or any intense treatments that will cause faster skin cell rejuvenation and skin irritation, 14 days before your lip procedure and 14 days after.
-Do not take any blood thinning medications (unless prescribed by a doctor for medical reasons) one week before your appointment (aka: Aspirin, Niacin, Vitamin E, Fish Oil, Ibuprofen, etc)
-Although clients typically heal from lips more quickly, please plan your appointment around any events or vacations accordingly.
-Please eat before the procedure, your lips will be swollen and you may have some discomfort before you feel comfortable eating again.
-Please exfoliate your lips 3-5 days prior and keep lips as moisturized as possible 14 days prior to appointment. Working on dry or scaly lips is very difficult and results will not be desirable.
-Do not over scrub to the point that you have raw or compromised skin.
-Cosmetic tattooing is a process. Two or three sessions may be required to achieve the desired results. If you have questions regarding the pre-procedure form please reach out to us! We look forward to working with you.
Lip Blush Aftercare
What can I expect after my Lip Blush Appointment?
You will experience swelling and scabbing especially in the first few days. Please apply a moisturizing balm frequently. Keeping your lips moisturized will help the healing process immensely! It is normal as you are undergoing a healing process for the pigment to fade, change or disappear completely and reappear weeks later. Healing is a journey! Please also keep in mind that permanent makeup is a multi-step process.
-Do not eat or drink (except water), for the first 3 hours following the procedure. Please try to use a straw while the lips are healing.
-No laser treatments, chemical peels, dermabrasion, or any intense treatments that will cause faster skin cell rejuvenation and skin irritation, 14 days after your lip procedure
-Do not rub, pick at, or try to exfoliate shedding skin away. If the area is itchy, this is normal, please refrain from scratching. Picking at the shedding skin may pull the pigment with it and affect your retention, so just let them do their thing! And never touch your lips with unwashed hands.
-No tanning or Sun exposure for 14 days after. Sun damage causes the skin to exfoliate quicker, which will affect your pigment retention.
-Aside from applying the healing balm, Do not get your lips wet! This includes in the shower, sauna, sweating, swimming, and bath/hot tub for 10-14 days after the procedure.
-You can use lip makeup/gloss on on your lipster 14 days.
Laminations, Shaping, and Tint Precare
-For best results, please grow your eyebrow hairs and avoid trimming, threading, waxing, or plucking for up to 10 days prior to your lamination and tint
Laminations, Shaping, and Tint Aftercare
-Let Regenerating balm sit on your eyebrows for 24 hours- Do not wash off
-Moisturize eyebrows twice daily using Intoxicated Cosmetics Snail Serum
-Brush hairs daily with a spool to keep hairs in place
-Style eyebrows using a Brow soap or brow gel to "fluff" hairs up or lay hairs however you like to enhance your style
Scalp Micropigmentation Precare
-Do not work out the day of the procedure (excessive oils in the skin can prevent the pigment from retaining)
-Exfoliate your scalp the night before your procedure to remove any dead skin
-Do not use hair/scalp oils, serums, or wax products on the day of your procedure
-Avoid any blood thinners 5 days prior and 24hrs after, such as aspirin, ibuprofen, niacin, fish oil or vitamin E, unless medically necessary
-Do not drink alcohol 24 – 48 hours before
-Do not consume caffeine/ energy drinks 24 hours before
Scalp Micropigmentation Aftercare
-Use a clean fresh pillowcase
-Do not wet the treated area for 3 days after the treatment. This gives the skin a chance to seal in the pigment and ensure water doesn’t dilute the pigment
-Limit the number of showers you take so you don't create too much steam. When you wash your body, keep your face out of the water, and then wash your hair afterwards. You should only wet your face at the very end of the shower, avoiding excessive rinsing and hot water on the treated area.
- For the first 5-10 days, do not shampoo or exfoliate.
-Avoid hot showers, sauna, or swimming for 14 days
-Avoid heat, sweating, and exercise for 14 days
-Avoid direct sun exposure or tanning for 4 weeks after the procedure. Wear a hat when outdoors.
-Avoid topical makeup or sunscreen on the area until fully healed
- Do NOT rub, pick, or scratch the treated area. Let any scabbing or dry skin naturally exfoliate away. Picking can cause scarring or loss of pigment and patchy healed results
Did we miss something?
If you have questions, concerns, or contraindications and you are not sure if a specific service is a good fit for you, please reach out with the form.
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Did we miss something?
If you have questions, concerns, or contraindications and you are not sure if a specific service is a good fit for you, please reach out with the form.
Send us a note!
We won't send spam. Unsubscribe at any time.